Home Terms and Conditions

Terms and Conditions

General Guidelines and Information

Responsibilities 

  • The hirer accepts that the vehicle of choice has been delivered to them in a good working condition. The hirer also understands and acknowledges that the vehicle is to be returned to Al Emad Car Rental LLC in the same condition once the period of rent is over (including all accessories).
  • Al Emad Car Rental LLC reserves the right to recall a vehicle at any time – if the hirer has violated any of the company’s terms and conditions.
  • Al Emad Car Rental LLC shall not be held accountable for any loss of goods.
  • Al Emad Car Rental LLC reserves the right to make modifications to its terms and conditions with prior notice to any parties Geographical Limits.

Geographical Limits 

  • Vehicles taken on rent from Al Emad Car Rental LLC may only be driven within the geographical boundaries of the United Arab Emirates.

Mileage Allowance 

Daily/ Weekly Rentals 

  • Daily mileage allowance is 200KM. Anything after shall be charged as AED 0.50/KM.

Monthly Rentals 

  • Monthly mileage allowance is 4500KM. Anything after shall be charged as AED 0.50/KM.

Fuel Policy

  • The vehicle is to be returned after the rental period with the same fuel level as when it was hired. Fuel charges may apply if the fuel level is significantly lower. 

Damage 

  • It is the hirer’s duty to ensure tires are kept properly inflated at all times.
  • It is the hirer’s duty to ensure the vehicle and its instruments are not damaged or tampered with.
  • It is the hirer’s duty to ensure a good standard of cleanliness is kept within the vehicle. 
  • The hirer will be held accountable for any and all repair costs incurred during their rental period. 
  • The hirer is not allowed to use a third-party repair service – this may resul.c-listt in a penalty for the hirer. 
  • In the case of any damage or accident – the hirer is to call the Police (999) and Al Emad Car Rental LLC (+971555585239/ 04-4270824). 
  • The hirer must obtain a police report for any damage caused during their rental period. 

Rental Period & Return Policy 

  • Rental charges are on a 24-hour basis
  • A grace period of 2 hours is accepted on return date • Any delay more than 2 hours will resul.c-listt in excess charges of a complete day.
  • Latest check-in time: 1800/ 6.00PM • No check in on Friday’s and Public Holidays. 
  • For pick-up service on return date (in Dubai), the hirer must inform Al Emad Car Rental LLC at least 4 hours prior to the pick-up time. 
  • For pick-up service on return date (in all other Emirates), the hirer must inform Al Emad Car Rental LLC at least 24 hours prior to pick-up time.

Payments & Other Charges

Security Deposit

  • Security deposit of AED 1500 will be kept by Al Emad Car Rental LLC prior to hirer receiving the vehicle. 
  • Security deposit rates may vary depending on the category of vehicle chosen for rent.
  • Deposit will be held for 30 calendar days after check-in date to accommodate for fines which accrued after the rental period

Salik 

  • AED 5 per Salik crossing will be charged.
  • Rates of Salik crossing are subject to change without prior warning. 
  • 5% tax rates will be applicable on Al Emad Car Rental LLC’s service charge. 

Fines

  •  All fines incurred during the rental period will be the responsibility of the hirer.
  •  Hirer will be charged an AED 20 acknowledgment fee plus 10% service charge.
  • Fines of less than AED 200 will be charged a minimum of AED 20 service charge.
  • 5% VAT charges will be applicable to the service charge.

Service/ Maintenance 

  • All rental fees include periodical servicing fees • First servicing fee covered is at 1000KM.
  • After the first servicing, servicing will be required every 10,000KM.
  • The hirer must notify Al Emad Car Rental LLC at least 2 days before the next servicing.
  • In the case of vehicle breakdown, Al Emad Car Rental LLC will provide a replacement car till service is done
  • Vehicles that were not serviced at the allocated times and have experienced damage & mechanical issues will be the responsibility of the hirer. The hirer will be charged with all repairing costs. The rental period will be extended to cover the time taken to repair the damages.
  • Hirer shall not allow any third party to repair the rented vehicle without written consent from Al Emad Car Rental LLC. 
  • The hirer is liable to repair all tire punctures.
  • Damages to the tires due to puncture will be inspected upon by the inspection team and the hirer may be charged. 
  • All vehicles shoul.c-listd be serviced as per the service tag found on the windscreen of the car.
  • The hirer is to inform Al Emad Car Rental LLC of any mechanical damage or failure – the hirer will be responsible for any damage caused due to late reporting.
  • The rental office will communicate the method of which to go about servicing the vehicle – this is also applicable to small issues such as a flat tire. 
  • The hirer will be liable for ful.c-listl costs of repair if the vehicle was damaged due to being operated with a flat tire • Service or break-down related issues can be dealt with by calling +971555585239 or emailed to operationm@alemadcars.com

Additional Driver 

  • Hirer will be charged AED 100 for each additional driver.

Insurance

  • Any vehicle rented from ALEMAD is only insured for driving on paved roads within the UAE. 
  • In case of any accident if hirer is at faul.c-listt AED 1,500 to 3500 max liability depends on car category & police report is mandatory.
  • If the vehicle is in total loss, the hirer is liable to pay an additional charge of 20% of the purchase price of the vehicle if it is less than 12 months old OR 15% of the purchase price of the vehicle if it is more than 12 months old. 
  • In case of any damage to the vehicle, a police report must be obtained by the hirer otherwise the hirer will be held accountable for all damage repair costs.
  • Windshields, Tires, Wheels, Tools and Wheel cap damage is not included in the insurance.

Legal Issues

Age

  • All hirers must be, at a minimum, 22 years of age. 
  • 80% insurance is covered for hirers between the ages 22 and 25.

Impounding 

  • The hirer will be liable to pay Al Emad Car Rental LLC the impounding charges plus loss of rental charges in the case of the vehicle being impounded by authorities Parking.
  • The hirer is to make sure that the vehicle rented is always parked in a safe, secure location and that all doors are kept locked. 
  • Hirer will be responsible for any damage caused to the vehicle • Hirer will be responsible for the loss of any keys. 
  • The minimum charge for a lost key will be AED 1500 • Charges for lost keys may vary depending on the category of vehicle that is rented. 
  • Any parking fines incurred by the hirer will be charged to the hirer plus will be subject to an administration fee.

Cookie Policy

What are Cookies? 

  • A Cookie is a unique identification text file. 
  • There is an automatic collection of personal information when you visit our website. 
  • This information is collected to aid in your experience online. 
  • By continuing using this website, you are agreeing to our Cookie policy.

What Cookies do we use? 

  • Session Cookies. 
  • Persistent Cookies.
  • Targeting Cookies. 
  • Analytical Cookies. 

Pixel Tags 

  •  Additionally, Pixel tags can be used on some of our web pages and HTML email messages.
  •  Pixel tags allow the company to track the actions of the users, as well as to help us look for data regarding popul.c-listar destinations, average renting fares, conversion rates etc. 
  • Pixel tags help us provide a better overall experience for our customer and ensure we are always looking to improve our services and customer services. 

Turn off and Delete our Cookies 

  • If you are not comfortable with the use of our Cookies – you have the option to delete them after your visit to the website via your browsers history tab.

Online Booking – Terms & Conditions

The Online Booking Terms & Conditions are applicable as of 01/01/19 

Process

  • Selection: Clients criteria entered on to online booking form, including dates of rent period plus a choice of vehicle.
  • Our Offer: Based on the clients’ criteria, Al Emad Car Rental LLC will provide the client with offers matching their requests. The client will then select the offer of their choice. 
  • Confirmation of choice: After choosing the offer, the client will click the ‘Book Now’ box – this will temporarily book the service for the client.  
  • Notification: After temporarily booking the service of choice, the client will be asked to: fill in customer details, verify booking summary and give final acceptance to terms and conditions of the booking. After which, the client can click the ‘Pay Now’ box.
  • Final Confirmation: Al Emad Car Rental LLC will send you a confirmation email, including all reservation details.

Confirmation Mail

  • The client will receive a final confirmation mail of booking after all steps of the ‘process’ are complete.
  • This mail will also contain the terms & conditions of the service.

Booking Details

  • Booking date: Al Emad Car Rental LLC accepts same-day rental bookings made up to 3 hours in advance.
  • The minimum rental period for a vehicle from Al Emad Car Rental LLC is 1 day. Any cars returned before the 24-hour period will still be charged a day’s rate.
  • The maximum rental period for a single vehicle is up to 36 months. 

Rates

  • Your final rate quote provided by Al Emad Car Rental LLC will include the following items: all mandatory charges, VAT, any other tax as made applicable by governing authorities, amount of KM’s/ Miles included, Third Party liability insurance Collision Damage Waiver, Theft Waiver. 

Payment 

  • There are two ways of payment: 1) Book and Pay Now & 2) Book and Pay at Station.
  • Book and Pay Now refer to prepayment.
  • Prepaid rates will be available online.
  • Payment of the ful.c-listl estimated amount will be required at the time of booking.
  • Book and Pay at Station refers to paying directly at the Al Emad Car Rental LLC branch.
  • Important to ensure your credit card is accepted – for this you can refer to the terms & conditions.

Means of Payment 

Payment can be made using the following instruments: 

  • Credit Cards – credit cards commonly accepted at Al Emad Car Rental LLC are Mastercard and Visa.
  • Debit Cards – debit cards need to be associated with a bank account to be accepted. 
  • Maestro Cards. 
  • Visa Electron Cards.

Deposit

  • Deposit is a payment in addition to the ful.c-listl price needed to be paid for the rental. 
  • The exact figure of the deposit required will be communicated to the hirer before finalization and will also be repeated in the confirmation emails.
  • The deposit is to allow Al Emad Car Rental LLC to receive security and protection of an authorization before the commencement of the rental period. 
  • The amount of deposit required will vary on the car category chosen.
  • The deposit payment remains valid throughout the entire rental period.
  • The deposit is to be refunded back to the hirer within 30 calendar days of the vehicle being returned. 
  • At the time of check-in, all payments must be cleared. 

Reservation Guarantee 

  • Al Emad Car Rental LLC is required to provide a guaranteed period in which they can deliver the chosen vehicle to the hirer, subject to the hirer meeting all requirements. 
  • If no credit card details are provided by the hirer – a One hour guaranteed period will be provided in which the hirers guaranteed reservation will be kept up to one hour after the due pick up time.
  • The reservation is listed as a No-Show after the operating hours have finished for the specific day. 
  • Any time before a reservation is listed as a No Show, if the requested car category cannot be provided by Al Emad Car Rental LLC, there will be alternatives presented to the hirer. 
  • If the requested vehicle cannot be provided by Al Emad Car Rental LLC’s, the company will offer the hirer: i) An upgrade in ‘extras’ at no additional costs and ii) A downgrade with compensation (for example a voucher for future rent). 

Further Requests

  • If further information is required, you can contact Al Emad Car Rental LLC’s reservation center – we will be happy to answer any of your queries.

Other General Terms & Conditions 

  • If the hirer is a tourist, and holds a driving license from a UAE approved country, the hirer must sign a contract that states: As soon as the hirer obtains residency in the UAE, they must change their license to a United Arab Emirates driving license, the hirer also agrees that it will be illegal to drive in the UAE with a driving license from abroad once residency is obtained. 
  • Any accident or damage to the vehicle rented that occurs due to the driver being under the influence of alcohol or any narcotic drug will resul.c-listt in ful.c-listl liability being given to the hirer.
  • The hirer is to ensure that only drivers that have entered their name on to the contract are allowed to drive the vehicle.
  • The hirer is not permitted to tint the windows of the vehicle, or to add any stickers of their own to the vehicle. A fine of AED 500 will be imposed for such violations by Al Emad Car Rental LLC and the hirer will be ful.c-listly liable for penalties imposed by the government. 
  • All disputes and conflicts regarding billing and accounts are handled by billing@alemadcars.com
  • All disputes and conflicts regarding maintenance and services are handled by operationm@alemadcars.com
  • No cash is refundable.

Documents Requirements for Car Rental

The following documents are required for booking or making reservation for the car rental services for people residing in UAE:

For UAE Residents
For UAE Residents
  • Passport copy
  • Valid UAE driving license
  • Copy of Emirates ID
For Tourists visiting UAE
For Tourists visiting UAE
  • Passport copy
  • Valid International driving license
  • Copy of Visit Visa/ Visa stamp
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